Returns & Refunds
Clear support when something is not quite right.
If you have a concern with your Mirelune order, our Customer Care team is here to help you understand the next step and review your return or refund request.
Please contact Customer Care before sending an item back so the appropriate instructions can be confirmed for your order.
Begin with your order details and a conversation with our team.
Return and refund requests can vary depending on the item, its condition and the circumstances surrounding the order.
Because Mirelune offers beauty care, grooming and makeup tools, some products may involve hygiene considerations. Customer Care can review the specific situation and provide the appropriate instructions before any item is sent back.
Contact Us First
Reach Customer Care before returning an item so your request can be reviewed and the next steps can be confirmed.
Keep Order Details Ready
Have the information connected with your purchase available so our team can identify and review the order efficiently.
Wait for Instructions
Please do not send a product back until Customer Care has provided the instructions that apply to your request.
Review the Outcome
If a return or refund is approved, our team will confirm the applicable details and any next steps with you directly.
Four simple steps to help us review your request.
Keeping the process clear helps us understand what happened and determine the appropriate next step for your specific order.
Contact Customer Care
Tell us that you would like help with a return, refund or an issue involving your Mirelune order.
Step 01Share Relevant Details
Provide the information needed to identify the order and describe the reason you are contacting us.
Step 02Allow Us to Review
Our team will consider the details of your request and determine what instructions apply to the order.
Step 03Follow the Confirmed Steps
If your request can proceed, Customer Care will explain what to do next and provide the relevant return or refund details.
Step 04A little preparation helps us understand your request more clearly.
Keep the product and order information available while our team reviews what happened.
If you believe an item arrived incorrect, damaged or with another order-related issue, contacting us before further use can help preserve the information needed to review the situation.
Beauty tools sometimes require a more considered review.
Product type, condition and hygiene considerations can affect what options are appropriate for a particular request.
Product Condition
The condition of an item and whether all relevant parts or accessories are present may be important when a return request is reviewed.
Keep the item together while your request is being assessed.Beauty & Hygiene
Some facial, makeup, grooming, nail, foot or hair-care tools can involve hygiene considerations once opened or used.
Eligibility can depend on the specific item and circumstances.Approved Refund Details
When a refund is approved, Customer Care will communicate the applicable refund information and any remaining steps directly.
Please refer to the instructions provided for your individual request.A few helpful things to know.
If your situation is not covered here, contact Mirelune Customer Care so your order can be reviewed directly.
How do I start a return or refund request?
Contact Mirelune Customer Care with your order information and the reason for your request. Our team will review the details and provide the appropriate next steps.
Should I send the product back immediately?
No. Please wait until Customer Care has reviewed your request and provided the return instructions that apply to your order.
Does opening or using a beauty tool affect a return request?
It can. Some beauty, facial, grooming and personal-care tools involve hygiene considerations. The specific item, its condition and the circumstances of the request may all be relevant to the review.
What if my order arrived with an issue?
Contact Customer Care and explain what happened. Keeping the item, its included components and your order information available can help our team review the situation.
How will I know whether a refund has been approved?
Customer Care will communicate the outcome of the review and, when applicable, confirm the relevant refund details and next steps directly with you.
Can I mail a return to the Mirelune store address?
Please do not send a return to any address unless Customer Care has specifically confirmed the return instructions for your request.
Need help with an order? Talk to Mirelune.
Share your order details and the reason for your request so our team can help you understand the appropriate next step.
The store address above is provided for Mirelune business information. Do not send a return to this address unless Customer Care has specifically confirmed it as part of your return instructions.